In its latest flow to ensure proper customer service and stringent compliance with the new regulatory framework, the Telecom Regulatory Authority of India (Trai) has brought five Multi-System Operators (MSOs) from West Bengal beneath the crosshair. Trai has recently sent notices to the DTH operators, cable TV offering companies, and now MSOs for non-compliance with the brand-new TV and broadcasting enterprise guidelines. The regulator notified these groups after receiving the subscribers’ lawsuits about the right service. In many places, subscribers face problems with their TV connection, like a lack of channels, disruption in relationships, and more. Trai seeks to repair this by ensuring strict compliance with the new enterprise guidelines.
5 MSOs in West Bengal Slapped With Directions from Trai
The 5 MSOs that have been directed by way of Trai to stick to the policies include Multi Reach Media, Digicablecomm Services, GTPL Kolkata Cable & Broadband Pariseva, Barasat Cable TV Network, and Bhorer Alo Cable & Broadband to conform with the new regulatory framework. The regulator has also asked these MSOs to file compliance within five days. The regulator stated that when it received compliance records from the representatives of these MSOs in an assembly inside the regional workplace of Trai in Kolkata, it determined many inconsistencies and issues in the said reviews and the operators’ websites.
Trai even talked about the problems it found. For example, in Multi Reach Media, the operator isn’t offering a ‘subscriber corner’ on its website. Trai additionally stated that the operator’s decision center no longer guides IVRS. Trai’s other troubles included no client care programming service and missing STB schemes on the website. The MSO was also found to be forcefully offering a bouquet of free-to-air (FTA) channels to subscribers with no desire to opt-out.
Major Issues: No Support for IVRS, Missing Subscriber Corner on Website
Trai observed comparable troubles with Digicablecomm Services as the MSO turned out to provide a subscriber nook on its website, and the company’s call center did not help IVRS. The purchaser care programming was also lacking, and subscribers could not choose their preferred GTP channel. Kolkata Cable & Broadband Pariseva has also been missing a subscriber corner facility on their internet site, and their name center also no longer aids IVRS. The operator also hadn’t posted STB schemes on its website. In Barasat Cable TV Network, the Trai observed troubles with toll-unfastened patron care wide variety going unanswered, no subscriber corner facility, or IVRS assistance in the call center. Bhorer Alo Cable & Broadband became determined to have the identical troubles of missing STB schemes at the internet site, no subscriber nook, and missing IVRS support inside the call center.
