In its latest flow to make sure proper customer service and stringent compliance with the brand new regulatory framework, the Telecom Regulatory Authority of India (Trai) has brought five Multi System Operators (MSOs) from West Bengal beneath the crosshair. Trai has been recently sending out notices to the DTH operators, cable TV offerings companies and now MSOs for non-compliance with the brand new guidelines of the TV and broadcasting enterprise. The regulator has been issuing notices to these groups after receiving lawsuits from the subscribers about no right service. In many places, subscribers have been facing problems with their TV connection like lacking channels, disruption in connection and greater. Trai seeks to repair this by making sure strict compliance with the new guidelines of the enterprise.
Five MSOs in West Bengal Slapped With Directions from Trai
The 5 MSOs that have been directed by way of Trai to stick to the policies include Multi Reach Media, Digicablecomm Services, GTPL Kolkata Cable & Broadband Pariseva, Barasat Cable TV Network, and Bhorer Alo Cable & Broadband to conform with the new regulatory framework. The regulator has also asked these MSOs to file compliance within 5 days. The regulator stated that when it received compliance record from the representatives of these MSOs in the course of an assembly inside the regional workplace of Trai in Kolkata, it determined many inconsistencies and issues in the said reviews and additionally at the operators’ web sites.
Trai even talked about the info of the problems which it found. For example, within the case of Multi Reach Media, the operator isn’t offering a ‘subscriber corner’ on its website. Trai additionally stated that the decision center of the operator does no longer guide IVRS. Some other troubles which Trai cited included no client care programming service and missing STB schemes on website. The MSO turned into also found to be forcefully offering a bouquet of free to air (FTA) channels to the subscribers with no desire of opting out.
Major Issues: No Support for IVRS, Missing Subscriber Corner on Website
Trai observed comparable troubles with Digicablecomm Services as the MSO turned into located to be not providing a subscriber nook on its website and the call-center of the company additionally did now not help IVRS. The purchaser care programming was additionally lacking, and subscribers were now not capable of choosing any channel in their preference in BST.
GTPL Kolkata Cable & Broadband Pariseva have been also missing subscriber corner facility on their internet site, and their name center also did no longer aid IVRS. The operator also hadn’t posted STB schemes on its website. In case of Barasat Cable TV Network, the Trai observed troubles with toll-unfastened patron care wide variety going unanswered, no subscriber corner facility and no IVRS assist in the call center. Bhorer Alo Cable & Broadband became determined to be having the identical troubles of missing STB schemes at the internet site, no subscriber nook and missing IVRS support inside the call center