Mediocre customer support leaves sour flavor and lost enterprise

  According to the Oxford English Dictionary, I've got some greater years earlier than I entered middle age. To be ...

Former teacher, North Haven resident begins new profession with Errand enterprise

Running a commercial enterprise targeted at doing errands for others wasn't continually what Michele Charm of North Haven envisioned herself ...

AI is saving telcos cash but on the price of customer support

The rollout of industrial 5G networks is swiftly gathering pace. Both the United States and South Korea have already launched ...

Customer service vs. Consumer experience: What’s the difference?

Customer experience is a patron's notion after interacting with an emblem, service, or product. Customer carrier and help teams interact ...

Ask The Consultant: Your Top Customer Service Questions Answered

People hit me with questions on customer support at the unlikeliest times. The other morning, a few men sidled up ...

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