Customer Service
Customer service vs. Consumer experience: What’s the difference?
Customer experience is the notion a patron has after interacting with an emblem, services or products. Customer carrier and help...
AI is saving telcos cash but on the price of customer support
The rollout of industrial 5G networks is swiftly gathering pace. Both the United States and South Korea have already launched...
Why An Emoji Is Worth A Thousand Words In Customer Service
As customer support has moved at a rapid pace towards virtual channels in the region of the phone, customers are...
Customer service: the analytics advantage
Data is a huge purpose Verde Farms is capable of keeping its clients glad. The business enterprise breaks down sales...
Ask The Consultant: Your Top Customer Service Questions Answered
People hit me with questions on customer support at the unlikeliest times. The other morning, a few men sidled up...
Customer carrier: key differentiators
In nowadays’s hyper-aggressive retail food environment, suppliers need to provide their retail partners with an outstanding merchandise. But often that’s...
6 Customer Service Myths Busted
In the customer service industry, it’s on occasion hard to distinguish between fact and delusion. The industry is evolving so...
Start Small to Succeed With Proactive Customer Service
We stay within the age of the customer. Customers have more access to facts about products and services than ever...
Why Emotions Matter in Customer Service and Humans will Always Have a Place
One article will kingdom how AI goes to take over human customer support roles within the next few years. Another...
NICE Wins Two Consumidor Moderno Awards for Continued Customer Service Leadership Throughout Latin America
these days introduced that it has obtained Consumidor Moderno (Modern Consumer) awards. NICE Nexidia and NICE Real-Time Authentication each scored...