these days introduced that it has obtained Consumidor Moderno (Modern Consumer) awards. NICE Nexidia and NICE Real-Time Authentication each scored the highest common scores from clients and users on three key indicators evaluated and had been therefore supplied with the awards. The indicators have been consumer pride, continuity of use and guidelines with the aid of 1/3 parties.
NICE was commemorated for demonstrating excellence inside the following categories:
Agent Monitoring System: NICE Nexidia allows groups to power longer-lasting customer loyalty with the aid of uncovering insights about customer conduct over their complete adventure with the company. Its motive-constructed analytics answers measure development in assembly customer pride and churn reduction goals. For agent tracking, Nexidia Analytics captures types and rankings a hundred percentage of sellers’ interactions on each channel for correct overall performance metrics and consequences monitoring. This drives the invention of hidden trends and empowers motion. It also allows agencies to pick out higher price interactions that have a greater effect on key commercial enterprise projects. As a brought fee, Nexidia Analytics also affords actual-time indicators and agent prompts to power behavioral and regulatory compliance.
Digital Recording System with Analytical Intelligence: NICE Real-Time Authentication (RTA) permits companies to guard their clients towards fraud through quit-to-cease, seamless authentication across channels. Based on voice biometrics, NICE RTA routinely verifies the caller’s claimed identity within the first few seconds of a name. Leveraging its precise Single Voiceprint functionality, it allows convenient authentication and fraud prevention in more than one channels, such as IVR and cell software. NICE RTA additionally makes use of machine getting to know and predictive analytics to show and block unknown fraudsters before they cause damage.
Analytics is a key strategic pillar for NICE and a website wherein the organization has shown vast management. Forrester Research formerly recognized NICE as a Leader in two reviews on Customer Journey Analytics Visioning and Orchestration. NICE Nexidia’s Customer Engagement Analytics (CEA) obtained the very best rankings viable within the technology, planned improvements, companion atmosphere and a wide variety of personnel standards analyzed by the studies and advisory firm. NICE also had among the top rankings in the adventure layout and making plans criteria. To down load a complimentary full model of the latter record, please click on here.
Yaron Hertz, President, NICE Americas, said “We’re excited to have received this award again in 2019. To get hold of top rankings for customer pride, continuity of use and recommendation by means of 1/3 events from customers and users is an honor. It exemplifies the rich cost that our products are persevering with to supply as well as the sturdy alignment with the wishes of groups within the area.”
Roberto Meir, CEO of Grupo Padrão, accountable for the Consumidor Moderno Awards, stated “We’re thrilled to honor NICE with awards again this 12 months for its keen attention on enhancing purchaser studies through its innovative technology. This award recognizes corporations that improve company-patron relations and foster best practices in customer support while using enterprise transformation. It’s the most effective recognition in the Brazilian marketplace that measures consumer satisfaction, recommendation and willingness to buy products and services from the organization.”
In its twentieth 12 months, the Consumidor Moderno Award yearly acknowledges corporations that care about and preserve a dedication to excellence within the fine in their dating with the purchaser. The award is organized by Centro de Inteligência Padrão (CIP), a commercial enterprise unit chargeable for the manufacturing of research and research centered at the aspects that manual the connection among businesses and clients in Brazil. For the second one consecutive year, the award organizers count on the partnership with OnYou, which specialize in fine provider audit within the country, the use of the Hidden Client and differentiated analysis methodologies.
NICE (NICE) is the world’s leading provider of each cloud and on-premises employer software answers that empower businesses to make smarter selections primarily based on advanced analytics of based and unstructured statistics. NICE allows corporations of all sizes supply higher customer support, make certain compliance, combat fraud and safeguard citizens. Over 25,000 companies in extra than a hundred and fifty nations, together with over eighty-five of the Fortune one hundred agencies, are the use of NICE answers
This press release carries forward-looking statements as that time period is described in the Private Securities Litigation Reform Act of 1995. Such forward-searching statements, together with the statements through Mr. Hertz, are primarily based on the cutting-edge ideals, expectations, and assumptions of the control of NICE Ltd. (the Company). In some cases, such ahead-looking statements may be diagnosed via phrases which include trust, assume, may additionally, will, intend, task, plan, estimate or comparable phrases. Forward-searching statements are challenged to a number of dangers and uncertainties that would purpose the actual outcomes or overall performance of the Company to vary materially from the ones defined herein, including but now not constrained to the effect of the global financial environment at the Company’s client base (especially economic services corporations) potentially impacting our enterprise and economic circumstance; competition; modifications in generation and market necessities; decline in demand for the Company’s products; incapability to timely increase and introduce new technology, products and applications; difficulties or delays in soaking up and integrating received operations, merchandise, technologies and personnel; loss of marketplace percentage; an incapacity to maintain certain advertising and distribution preparations; and the impact of newly enacted or changed laws, regulation or requirements on the Company and our products. For an extra detailed description of the risk elements and uncertainties affecting the organization, check with the Company’s reports filed once in a while with the Securities and Exchange Commission, inclusive of the Company’s Annual Report on Form 20-F. Statements with appreciate to Mattersight, are difficulty to dangers related to the ultimate of the purchase, along with the of the entirety of the Company’s soft offer to buy the exceptional proportion capital of Mattersight and normal closing conditions, along with regulatory approvals. The ahead-searching statements contained in this press release are made as of the date of this press release, and the Company undertakes no responsibility to update or revise them, except as required through regulation.