LensDirect these days introduced it has been recognized via Newsweek as one of America’s Best Companies for Customer Service for 2019. This is the first time Newsweek has acknowledged groups for advanced customer service, and LensDirect.Com is proud to be diagnosed for its excessive carrier level.
This acknowledgment is especially meaningful following a chain of accomplishments for the business enterprise. In the past two years, LensDirect.Com has been named to the Inc. 5000 listing of America’s fastest-growing agencies, recognized as a Top one thousand e-retailer via Internet Retailer, decided as one of the most patron-friendly organizations via Best In Biz, and rated #1 in Eye Treatment by using Trustpilot.
“This award represents our commitment to treating every customer like they’re our handiest customer,” said Mike Michinski, Customer Experience Manager of LensDirect.Com. “LensDirect.Com is captivated with presenting our customers with the personalized carrier, now not just facilitating a contact lens order, but developing significant relationships.”
In compiling its study, Newsweek and global studies firm Statista gathered and analyzed surveys from more than 20,000 U.S. Consumers who have used offerings, made purchases, or gathered information about services or products within the past three years. Company rankings were then determined based on feedback concerning the agency’s Net Promoter Score – the probability of customer recommendation – in addition to 5 purchaser evaluation criteria: Quality of Communication, Technical Competence, Range of Services, Customer Focus, and Accessibility.
For extra records on LensDirect.com, please visit the organization’s website or follow LensDirect.com on Facebook.
For greater information on Newsweek’s Best Customer Service, please visit the organization’s website by clicking here.
Founded in 1992, LensDirect.Com is an internet retailer of touch lenses, eyeglasses, sunglasses, and lens alternatives. With a client-first mentality, LensDirect.Com has grown into one of the most-rated online shops in the United States.
Wikipedia defines Customer Service as taking care of the customers’ desires by imparting and turning in an expert, useful, excessively high-quality provider. It helps earlier than, during, and after their requirements are met. One of my preferred Customer Service (CX) specialists, Michael Falcon, defines it as “an action inside a whole purchaser revel in; and to reap a notable revel in, each touchpoint from beginning to end need to be notable.” Take word that this definition of Customer Service gives rise to its precise element, “touchpoint,” because of this, each point of touch with a customer (head to head, smartphone calls, emails, price ticket logs, etc).
On the other hand, Turban (2002) defines Customer Service as “a series of activities designed to beautify the extent of purchaser satisfaction — this is, the feeling that a product or service has met the purchaser’s expectation.”
Apparently, in those concepts given with the aid of the experts, commonplace elements in the Customer Service floor: action/delivery, care, and meeting customers’ needs. Also, there may be frequent usage of superlatives inclusive of extremely good, wonderful, maximum first-class, etc.
In a nutshell, Customer Service is any action on all consumer touchpoints in which we deliver our expertise and talents to clients to satisfy their needs and expectations excellently. It is a cornerstone to a consumer enjoy (CX) approach. It is the stability of commendable acts between handing over the provider (which incorporates exceptional practices and agent enjoyment) and satisfying customers at a cost. It is about how a business enterprise supplies its products or services in the most humanly fulfilling way, as pleasant as possible.