Customer Service
AI is saving telcos cash but on the price of customer support
The rollout of industrial 5G networks is swiftly gathering pace. Both the United States and South Korea have already launched...
Customer service vs. Consumer experience: What’s the difference?
Customer experience is a patron's notion after interacting with an emblem, service, or product. Customer carrier and help teams interact...
Ask The Consultant: Your Top Customer Service Questions Answered
People hit me with questions on customer support at the unlikeliest times. The other morning, a few men sidled up...
Why An Emoji Is Worth A Thousand Words In Customer Service
As customer support has moved rapidly towards virtual channels in the region of the phone, customers are using more than...
Customer carrier: key differentiators
In today’s hyper-aggressive retail food environment, suppliers must provide their retail partners with outstanding merchandise. But often, that’s no longer...
Start Small to Succeed With Proactive Customer Service
We stay within the age of the customer. Customers have more access to facts about products and services than ever...
Customer service: the analytics advantage
Data is a huge purpose. Verde Farms is capable of keeping its clients happy. The business enterprise breaks down sales...
Why Emotions Matter in Customer Service and Humans will Always Have a Place
One article will show how AI will take over human customer support roles within the next few years. Another will...
6 Customer Service Myths Busted
In the customer service industry, it's sometimes hard to distinguish between fact and delusion. The industry is evolving so rapidly...
Customer Service Social Security – What You Need To Know
A new customer service platform is in the works to give customers access to their personal information and help them...