Anyone who has handled awful customer service has felt frustration with the shortage of simple know-how of who you are...
Earning brand loyalty within the marketplace isn't always an elusive goal, difficult to the modern fads. Businesses make agreements by...
I've talked and written about the differences between customer support and the purchaser's enjoyment, also known as CX. Customer provider...
Customers' expectancies for providers keep pushing upward, and the best of your customer support can make or wreck your commercial...
BPO stands for "commercial enterprise process outsourcing." It's a business practice implemented when an employer decides to outsource activities like...
Alexa devices got a new use case: live customer service assistance. This morning, Amazon's ebook agency Audible announced the first...
A business's lifeblood is its clients. This means that if a customer's not happy — or worse if many customers...
When humans feel disturbed, it's human nature to show to others for assistance. For instance, a frightened taxpayer might...
My ultimate put up here generated some amazing conversations with readers, especially among folks who desired to move deeper into...
In its latest flow to ensure proper customer service and stringent compliance with the new regulatory framework, the Telecom Regulatory...