Originally targeted on the wholesale carrier marketplace, Epsilon Telecommunications Ltd. Is pivoting to grow to be a totally-fledged agency services company — but to do that it wishes to redesign its OSS and BSS abilities.
Founded in 2003, Epsilon these days has 220 Points of Presence (of which around a hundred are absolutely owned) in 26 markets. The organization has grown from a London-based startup to a worldwide business with around a hundred and seventy personnel, who are divided almost frivolously between the United Kingdom and Singapore.
Epsilon is expanding its abilities to offer quit-to-quit solutions for business enterprise customers, together with SDN-enabled facts center interconnect offerings, SD-WAN connectivity, and worldwide agency voice services. In order to transport up the price chain, the company is embarking on a network and BSS/OSS modernization program led through Colin Whitbread, who joined on the start of 2019 as Epsilon’s Managing Director, Service, and Operations.
Epsilon’s network changed into at first constructed the use of optical infrastructure from Alcatel-Lucent (now a part of Nokia), Ekinops, and BTI Systems, which become received through Juniper in 2016.
Last 12 months, Epsilon upgraded its network with the addition of Juniper’s Metro Fabric gadget.
That underlying networking infrastructure helps Epsilon’s SDN platform, Infiny, which combines on-demand network capability, automation, a Web-based totally portal and APIs to “supply companions friction-free get entry to worldwide connectivity.” (Infiny turned into a finalist in the Telco Cloud Strategy category of this 12 months’ Leading Lights awards.)
Infinity bureaucracy part of Epsilon’s homegrown BSS/OSS stack. While Epsilon has been a hit in automating a massive part of its operations with Infiny, there stay some gaps that Whitbread is looking to fill — and quickly.
“Transforming into a company-focused business requires scalability. The extra automatic we’re, the extra efficiently we can scale,” he notes. Inventory, network tracking, and carrier control are a number of the regions of attention for Epsilon’s Bulgarian-based software program development group.
With the shift in commercial enterprise model, Epsilon has also had to grow to be extra proactive and more focused in phrases of purchaser enjoy. “We’ve had to increase new KPIs and improve our trade control procedures,” explains Whitbread.
So, how is Epsilon coping with to win business inside the mature and competitive corporation communications market? “By being keener and extra flexible than the competition,” says Whitbread.
He cites an example of a latest sports match in Eastern Europe that required a community to be set up in only four weeks that would convey the broadcast video to London via a network comprising the infrastructure of five different providers. Stitching this together at the brief note for an occasion of restricted duration changed into now not the kind of provider flip-up that many network operators might appreciate. But with the aid of demonstrating its flexibility, Epsilon has burnished its popularity because of the lead service within the assignment, which, the operator claims, has already brought about similarly sales possibilities.
Epsilon’s efforts are now main to wins within the company marketplace, significantly in SD-WAN.
“SD-WAN is a huge recreation-changer because you no longer rely on the get right of entry to the circuit as the sole delivery car — the client can choose to use their own,” notes Whitbread.
One of Epsilon’s larger customers for SD-WAN is a series of greater than 50 inns in China, for which Epsilon claims it becomes capable of configuring and provision a live provider inside simply 4 weeks.